FAQs

Frequently Asked Questions (FAQs)

Q: How do I place an order?
A: Simply browse our collection, choose your preferred T-shirt style, and size, then click “Add to Cart.” Once you're ready, go to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you’ll receive a confirmation once your order is placed.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support secure payments through PayPal and other trusted digital wallets where available.

Q: Is your website secure?
A: Yes, our website uses SSL (Secure Socket Layer) encryption to ensure that your data is protected during checkout. We also partner with reputable payment processors to handle all transactions securely.

Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.

Q: How will I know if my order was successful?
A: After placing your order, you’ll receive a confirmation email with your order details. Once it’s shipped, we’ll send you a tracking number so you can follow its progress.

Q: How long does shipping take?
A: Shipping times vary by location, but most orders are processed within a few business days.

Q: Can I return or exchange a T-shirt?
A: Yes, if there’s an issue with your order, please contact us within a set return period. We’ll guide you through the return or exchange process. Note that items must be unworn and in original condition.

Q: Do you offer custom designs or personalized shirts?
A: No, we do not offer custom or personalized T-shirts. All our products are pre-designed and ready to ship.

Q: Who can I contact if I have more questions?
A: You can reach us anytime at Info@rjspromoting.co.uk. We’re here to help!